Frequently Asked Questions

What is the address of Raising Cane’s River Center Arena?

The venue is located at 275 South River Road, Baton Rouge, Louisiana 70802.

What parking options are available?

Parking is available on an event-by-event basis along River Road, with additional facilities in garages on St. Louis Street. Event parking costs $10, and payments are card-only. Ride-share drop-offs and pickups are recommended at designated areas.

Is accessible parking provided?

Yes, ADA-compliant parking is available. The venue features accessible parking spaces, ramps, elevators, and spacious corridors to accommodate wheelchair users and ensure easy movement for all guests.

What is the clear bag policy?

Permitted bags include clear plastic, vinyl, or PVC bags no larger than 12 inches by 12 inches by 6 inches, or non-clear bags under 5 inches by 7 inches. All bags are subject to search.

What items are prohibited at the venue?

Prohibited items include air horns, confetti guns, poppers, flowers, balloons, large gift bags, large signs, coolers, backpacks, duffle bags, strollers, outside food and beverages, laser pointers, smartphone battery packs, vapes, lighters, and weapons.

Is the venue ADA accessible?

Yes, Raising Cane’s River Center Arena is ADA compliant, offering features such as accessible parking, ramps, elevators, wide corridors, and doorways to provide an inclusive experience for all visitors.

Do children need tickets for events?

Children typically require tickets for events, unless otherwise specified by the event organizer. It is recommended to check the specific event details for age-related ticket policies.

Is smoking allowed on the property?

Smoking is not permitted inside the venue or on the property. This policy includes electronic cigarettes and vaping devices to maintain a safe environment for all guests.

Where is the lost and found located?

Lost and found items are managed by guest services. Inquire at the guest services desk during the event or contact the venue at (225) 389-3030 post-event for assistance with lost items.

What is the refund policy?

Refunds are handled on an event-by-event basis. Generally, tickets are non-refundable unless the event is canceled or rescheduled. Contact the point of purchase for specific refund inquiries.

Is re-entry allowed during events?

Re-entry is typically not permitted once guests exit the venue during an event. Guests should plan accordingly and retain their tickets for initial entry.

What time do doors open for events?

Doors generally open one hour prior to the event start time, but this may vary by event. Check the specific event page or ticket for exact door times.

Can I bring outside food or beverages?

Outside food and beverages are prohibited. Concessions are available inside the venue, and all purchases are cashless.

Are cameras or recording devices allowed?

Non-professional cameras may be allowed, but policies vary by event. Professional equipment, flash photography, and recording devices are typically prohibited without prior approval.

What payment methods are accepted?

The venue operates on a cashless policy. Credit cards, debit cards, and mobile payments are accepted for parking, concessions, and other purchases.